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    MXit_Team
     Post subject: Samsung - Frequently Asked Questions
    PostThu Oct 23, 2008 1:59 pm 
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    Mxit Team
    Mxit Team
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    Joined: Thu Jun 30, 2005 2:50 pm
    Posts: 2526
    Location: Stellenbosch
    FAQ

    Connectivity:

    1. Q: I have been able to download Mxit, but after registering/logging in,Mxit just gets up to "Opening" and then I receive the following error message "003 - Mxit Login / Registration failed: This could be because the Mxit service is unavailable or GPRS service is not set up and available. Go to http://forum.Mxit.co.za or http://http://m.Mxit.com from your mobile for more help. . How can I solve this problem?

      A: Please make the following adjustments to your phone:

      1. From your phone's standby screen, select "Menu" - "Applications" - "Java world" - "Settings / Options" - "APN"
      2. Enter the correct APN for your service provider:

        • If you're on Cell C change the APN to: internet
        • If you're on MTN change the APN to: myMTN
        • If you're on Virgin Mobile change the APN to: vdata
        • If you're on Vodacom change the APN to: internet
        • International users can go to APN (Access Point Name) Settings to get a list of Access Points.
      3. Uncheck the proxy option

    OR THIS MIGHT BE THE FOLLOWING ON YOUR PHONE:

      A: Activate the correct GPRS settings for use in Java applications:

      1. From your phone's standby screen, select 'Menu-Applications-Java world-Settings
      2. Select the settings you would like to use in Java applications and select "activate":

        • If you're on Cell-C: Select "Smartdata"
        • If you're on MTN: Select "MTN GPRS"
        • If you're on Virgin Mobile: Select "vdata"
        • If you're on Vodacom: Select "Internet.GPRS", "Vodacom" or "Vodacom4me"
        • International users: Select your service provider's default GPRS settings
      3. Go back to your phone's main menu
      4. Select "Settings" - "Connection settings"
      5. Scroll down to your phone's default internet profile
      6. Press "Options"
      7. Select "Edit"
      8. Scroll down to the "Proxy" setting
      9. Select "deactived"
      10. Save the GPRS profile.



    2. Q: As soon as I open Mxit, it goes straight to "Reconnecting". My GPRS settings are correct. Mxit was working; I had no problems whatsoever. What can the problem be?

      A: Please adjust the permission settings and GPRS settings, which are set for Mxit:

      1. From your phone's standby screen, select "Menu" - "Applications" - "Java world"
      2. Scroll down to Mxit (don't open Mxit)
      3. Press "Options"
      4. Select "Permission"
      5. Change all the available permission settings to "Allow" (or a similar setting).


      Also make sure that your phone's APN settings are correct - follow the steps provided in reply to question 1 in this FAQ.



    Downloading:

    3. Q: When I try to download Mxit I get an "Install Error" message before even managing to download the application itself. How can I download Mxit?

      A: Please try the following to download Mxit:

      1. Open your phone's default wap browser
      2. Clear the browser's cache.
      3. Turn your phone off.
      4. Remove your phone's battery from your phone
      5. After about a minute, put your phone's battery back into your phone
      6. Turn your phone on.
      7. Open your phone's default wap browser
      8. Then follow the steps in the first post of this thread on how to set up Mxit on your phone.

    4. Q: When I want to download Mxit, on the page where I have to enter the Image verification code, the code is not being displayed. How can I view this code?

      A: Please make a change to your phone's wap browser's settings:

      1. From your phone's standby screen, select "Menu" - "Browser"
      2. Select "Browser settings".
      3. Look for a setting labeled "Show images" (or a similar setting)
      4. Change the setting to "Yes"
      Then, go to http://www.Mxit.com/wap and try downloading Mxit again. If the code image still doesn't appear, please select "View alternative image".



    Misc. Mxit and phone related questions:

    5. Q: While using Mxit large sums are being deducted from my airtime. Why is this happening?


      A: It might be possible that your phone is making a CSD connection. Please do the following to prevent your phone from making CSD connections in future:

      1. From your phones standby screen, select "Menu" - "Applications" - "Java world"
      2. Scroll down to "Mxit" (don't open Mxit)
      3. Press "Options"
      4. Select "Settings"
      5. Scroll down to your phone's default GPRS internet profile
      6. Press "Options"
      7. Select "Edit"
      8. Temporarily change the "Bearer" setting to "GSM"
      9. Select "Advanced settings"
      10. Delete the number in the "Dial number" field
      11. Go back to the previous menu
      12. Change the "Bearer" setting to "GPRS"
      13. Press "Save"

    6. Q: Every time I go to a different contact and write a message I have to change the text input mode to T9 (dictionary). When I want to write a message to a different contact I have to do it all over again. Why do I have to choose T9 (dictionary) every time I want to write a message?

      A: A bug in your phone's firmware might cause this problem. The screen where you type a message and the dictionary are all controlled by your phone and not Mxit. You can try a firmware upgrade, but it is not guaranteed to solve the problem though. You can also give Samsung's customer care a call and ask them if there is a firmware upgrade available for you phone and if this bug has been resolved.

    7. Q: After I have downloaded Mxit and run it for the first time I get the following error message: "Your Mxit client could not be validated". How can I fix this?

      A: Delete Mxit off your phone and follow the steps in the first post of this thread on how to set up Mxit on your phone.


    8. Q: Why don't I hear any sounds in Mxit?

      A: Please try the following to enable sounds in Mxit:

      1. In Mxit, go to "Menu"
      2. Select "Settings"
      3. Select "Alert profiles"
      4. Select the applicable alert which you would like to change and set the sound alert of your choice.

    9. Q: Is it possible to access my phone book when adding contacts in Mxit?

      A: You should be able to do that. Try this:

      1. In Mxit, go to "Menu" - "Contacts" - "Add contact"
      2. Select "Mxit"
      3. Edit the "Phone number" field
      4. While at the screen where you can type in the phone number, look for a "Look up" (or similar) option (the option may be in a sub menu - i.e. in "Options" - "Look up").

    10. Q: When I run Mxit I get a screen with the following:

    Mxit will send personal data. This will require the use of airtime for which you may be charged. Continue?
    • Yes, always. Don't ask again
    • Do not allow this time


    Should my phone give this message and what should I choose?

      A: Yes. Your phone should give you this message. That is a standard message which your phone displays (i.e. not a Mxit message) when any application tries to access the internet. It's just to allow you to have full control over what an application does on your phone. Just select "Yes, always. Don't ask again" when logging into Mxit, and you'll be able to log in.

    11. Q: Why can't I set my predictive text as default in Mxit?

      A: Samsung phones do support predictive text in Java applications. Unfortunately predictive text cannot be set as the default input mode.


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